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Customer Relationship Manager – Medical IT

East Anglia, East Midlands, England, Home Counties, London, North West, Oxon, South Central, South East, South West, Thames Valley, West Midlands, Yorks Posted: 05/04/2022

Reference

VR/11976/TY

Category

Business Development Manager, Healthcare IT, Key Accounts, Other, Sales, Service Management

Specialisms

"business relationship manager", "customer advocate", "project maager", customer support, PACS, radiology, RIS

Job description

This global pioneer of imaging technology has an impressive track record of innovation and product development. Its medical division is well known for its high quality, market leading equipment and IT systems for radiology and digital pathology.

The company is now looking to recruit an experienced Business Relationship Manager to ensure overall satisfaction of customers with the company’s products and services. Acting as the ‘voice of the customer’ and face of the business, you will drive the best possible customer support, manage problems as they arise and ensure retention of existing business.

You will need a strong healthcare background, ahve experience of working with senior NHS managers and be expert in managing and resolving customer problems and escalations. You will have an in-depth knowledge of ITIL standards / ISO 20000, best practice, project and team management. Commercially astute with strong negotiation skills you will need a full UK driving licence and be able to travel extensively across the UK. A background in radiology IT, PACS, RIS and radiology workflow would be a distinct advantage.

On offer is a competitive base salary, generous bonus scheme, car or car allowance and comprehensive benefits package.

Location: UK, Birmingham, Stoke on Trent, Manchester, Liverpool, Chester, Crewe, Stockport, Stafford, Wolverhampton, Telford, Walsall, Dudley, Oldham, Blackburn, Preston, London, Swindon, Bristol, Reading, High Wycombe, Hemel Hempstead, Northampton, Milton Keynes, Gloucester, Cambridge, Peterborough, Leicester, Derby, Oxford, East Midlands, South, North, North West, West Midlands.

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Contact us

Contacts

Tel: +44 (0)1424 777745

Fax: +44 (0)1424 777746

info@kirkhamyoung.co.uk

Address

Kirkham Young Ltd.
The Old Court House
North Trade Road
Battle
East Sussex
TN33 0EX