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Latest News

  • Robotic surgery could be a reality “within 5 years”

    A new robot which has already aided surgeons in the UK could be rolled out across the country in five years, becoming part of routine operations around the country.

    The device, a motorised arm named the Mako, was first introduced at the Nuffield Bournemouth Hospital to boost accuracy in surgeries, ultimately leading the medical team to...

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  • New £12m care home to create new medical jobs in Birmingham

    The construction of a new 62-bedroom, £12 million healthcare facility on the site of the former BBC studios in Edgbaston is set to create 80 medical jobs.

    The brand new Bupa Care Home, due to open February 2018, will provide new medical jobs for a range of healthcare professionals including nurses, carers and managers living in and...

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  • Birmingham’s new £12m care facility to create 80 jobs

    A new care facility that is set to open in Birmingham next month will bring 80 new jobs in nursing, medical and technological roles to the city, according to reports.

    The Bupa Care Home, which has been built on the former site of BBC studios at Pebble Mill, Edgbaston, will include provision for 62 patients in private bedrooms. It also comprises...

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Complaints Policy and Procedure

Complaints Policy

Kirkham Young Ltd is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please contact your consultant. You can write to him/her at:

Kirkham Young Ltd
7 Watch Oak Business Centre
Chain Lane
Battle
East Sussex
TN33 0GB

Or by email to: info@kirkhamyoung.co.uk

Next steps

1.

We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 5 days of us receiving your complaint.

2.

We will record your complaint in our central register within a day of having received it.

3.

We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.

4.

We will then start to investigate your complaint. This will normally involve the following steps;

  • We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
  • We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.

5.

Your consultant will then invite you to meet him/her to discuss and hopefully resolve your complaint. S/he will do this within 5 days of the end of our investigation.

6.

Within 2 days of the meeting your consultant will write to you to confirm what took place and any solutions s/he has agreed with you.

 

If you do not want a meeting or it is not possible, your consultant will send you a detailed reply to your complaint. This will include his/her suggestions for resolving the matter. S/he will do this within 5 days of completing his/her investigation.

At this stage, if you are still not satisfied you can write to us again and a director of the company will review your consultants decision within 10 days

8.

We will let you know of the outcome of this review within 5 days of the end of the review. We will write to you confirming our final position on your complaint and explaining our reasons. If you are still not satisfied, you can contact REC, the industry trade association, of which we are a member by writing to the Professional Standards Team, REC, 15 Welbeck Street, London W1G 9XT.


If we have to change any of the time scales above, we will let you know and explain why.